Data breach support
The IPC has translations for this page available: Data breach support in your language
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For urgent or emergency support
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If you have been affected by a data breach, there are support services available to help. Here are some of the support services you can access.
| ID Support NSW |
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If you believe your personal information has been stolen, used, or accessed without your knowledge or consent, ID Support can simplify the process and guide you through protecting your identity, accounts, and devices.
- ID Support NSW – Identity theft support
- Call ID Support NSW on 1800 001 040 (Monday to Friday between 9am and 5pm AEST).
| IDCARE |
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IDCARE is Australia and New Zealand’s national identity and cyber support service. They are a not-for-profit charity that was formed to address a critical support gap for individuals confronting identity and cyber security concerns.
- IDCARE | Identity Theft & Cyber Support
- Call IDCARE on 1800 595 160 (Monday to Friday between 8am and 5pm AEST).
| Domestic, family and sexual violence |
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Support for people affected by domestic, family or sexual violence.
- Domestic, family and sexual violence | Communities and Justice NSW
- Call the NSW Domestic Violence Line on 1800 656 463
- Call the Child Protection Hotline on 13 21 11
| Beyond Blue |
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Mental health information and support.
- Beyond Blue | 24/7 Support for Anxiety, Depression and Suicide Prevention
- Chat online: Beyond Blue Webchat Support
- Call a Beyond Blue counsellor on 1300 224 636
| Kids helpline |
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Support for young people for any reason.
- Kids Helpline | Phone Counselling Service
- WebChat counselling: WebChat Counselling | Kids Helpline
- Email counselling: Looking for Email Counselling? | Kids Helpline
- Call the Kids Helpline on 1800 55 1800
| Lifeline |
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Mental health information and support.
- Lifeline Australia | Crisis Support. Suicide Prevention.
- Chat online: Lifeline Crisis Online Chat Service | Lifeline Australia
- Call Lifeline on 13 11 14
- Text support available on 0477 13 11 14
| Suicide Call Back Service |
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Support for people affected by suicide.
- Suicide Call Back Service
- Chat online: Phone and Online Counselling | Suicide Call Back Service
- Call the Suicide Call Back Service on 1300 659 467
| Other useful links |
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- Australian Cyber Security Centre receives reports about cybercrime, incidents or vulnerabilities.
- MoneySmart has information about financial, investment and insurance scams.
- Office of the eSafety Commissioner has advice on staying safe online, including how to respond to cyberbullying and cyber abuse.
- Scamwatch: has information about how to recognise, avoid and report scams.
- cyber.gov.au: has information on the latest online threats and how to respond.
- Cyber Security NSW: Cyber Security NSW engages with NSW public sector agencies and leads, implements and supports cyber security initiatives for the NSW Government
- Australian Communications and Media Authority Do Not Call Register.
| Information and Privacy Commission |
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The IPC NSW has a professional and knowledgeable enquiries team available to answer your questions about the information access and privacy laws we administer for NSW Public Sector Agencies, Local Councils, State-Owned Corporations, Universities, Health Service providers and organisations that hold health information.
