Making a complaint about the IPC

The Information and Privacy Commission NSW (IPC) aims to provide a high standard of service. You can expect us to:

• Be professional, courteous and respectful
• Provide you with reasonable assistance 
• Communicate clearly 
• Provide clear reasons for any decisions or actions
• Provide our contact details and operating hours.

If you are dissatisfied with the level of service you have received from our office there are complaint mechanisms you can access:

• First, try and resolve the issue informally with the relevant staff member. If you are dissatisfied with their response, ask to speak to their supervisor.
• Second, make a formal complaint in person, writing or email, or you can ask us to help you write down your complaint.

See our Fact Sheet - How to make a complaint about us for more information.