Our performance

As a statutory authority, the Information and Privacy Commission NSW (IPC) carries out its functions in line with the objectives of the laws we oversee.

The IPC measures its performance against the strategic objectives of the laws, which are:

  1. To uphold and protect information and privacy rights and;
  2. To be an effective organisation.

The IPC measures its performance through the following Key Performance Indicators (KPIs):

  • Efficient
  • Accountable
  • Fair
  • Open

Efficiency

Casework:

  • Resolve 80 per cent of casework files within 60 working days and the remainder within 120 working days.

Enquiries: 

  • Resolve phone enquiries at first point of contact 
  • Answer written enquiries within five working days. 

Website: 

  • Provide accessible information 
  • Website redevleopment.

Accountable

  • Publication of mandatory data 
  • Provision of information to inform decision making by holders of information 
  • Provision of annual report to Commissioner / Attorney General 
  • Provision of reports to Parliament (including section 37 report on the GIPA Act and section 61B report on the PPIP Act).

Fair

  • Education to promote consistency 
  • Promote a fair process through education and awareness 
  • Work with agencies to ensure rights are consistently applied.

Open

  • Proactive intake and output 
  • Stakeholder engagement 
  • Stakeholder measure of IPC effectiveness

The IPC also measures the performance of NSW public sector agencies in undertaking the objectives of the legislation through the provision of specific reports tabled in Parliament. These reports detail public sector agencies performance through: resources application, stakeholder input, trends and themes, identification of best practice.

For more information about how we meet our objectives, please see our service charter.

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As a statutory authority, the Information and Privacy Commission NSW (IPC) carries out its functions in line with the objectives of the laws we oversee.

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