Information we hold

We hold a range of information including:

  • Policy and planning documents
  • Documents on the internal administration of the agency
  • Internal working papers of the agency
  • Documents prepared for submission to the Joint Parliamentary Committee
  • Documents relating to audits, reviews and investigations conducted by the Information Commissioner and the Privacy Commissioner
  • Correspondence with the Premier, Ministers and the heads and staff of NSW government agencies
  • Correspondence with the public
  • Correspondence with the heads of privacy and information access authorities in other jurisdictions
  • Guidelines and directions issued by the Privacy Commissioner and the Information Commissioner
  • Information resources for the community, public sector and private sector.

This information can be accessed on our website at If you find that you are having difficulties reading our documents or other material, please contact us on 1800 472 679 so we can provide another option for you to access our material.

Alternatively, if you cannot find the information you are seeking on our website, please contact us to assist you.

How to access our information

We keep records associated with our functions of reviewing agency decisions, providing advice and guidance to the public and regulated entities as well as other non-regulatory functions.

We make information available under the GIPA Act in four ways:

  • Open Access Information
  • Proactive Release of Information
  • Informal Access
  • Formal Access Application.

Open access information

Information which classified as open access information is information which we are required to make available. This information is made available unless it is not in the public interest to do so.

Open access information that we make available is generally via our website free of charge. This freely available information is generally provided through the following publications:

Proactive release of information

The disclosure of proactive information by us aims to assist the public with access to other government information that we hold that is not required by the GIPA Act to be disclosed as open access. We routinely identify information for proactive release.

Currently, proactively released information by us includes:

Informal access

Members of the public can request information from us that is not available through our website. We will endeavour to respond to these requests informally, and only require a formal access application in limited circumstances.

If the information is in the public interest to disclose, we will make the information available free of charge and through our website.

An informal request for access to information can be made by contacting our Right to Information Officer – see contact details below at section 8.6.

Formal access applications

After considering requests to access to information informally, applicants who want to submit a formal access application can do so by contacting the Right to Information Officer.

To make a formal access application for information held by us, an access application must:

  • be in writing and
    - sent by email to; or
    - lodged in person at our office at Level 17, 201 Elizabeth Street Sydney NSW 2000.
  • clearly indicate that it is a formal access application made under the GIPA Act
  • provide a postal address for correspondence in connection with the application
  • provide such information as is reasonably necessary to enable the government information applied for to be identified.

Under section 127, of the GIPA Act, we have exercised our discretion to waive all fees and charges associated with access applications. This supports the object of the GIPA Act, which is intended to facilitate access to government information at the lowest reasonable cost.

Applicants intending to make a formal application are encouraged to consider the impact of the excluded information provisions on the information that they intend to request access to. This is outlined in summary at section 7.1 of this AIG.

For further assistance, you can contact our Right to Information Officer (section 8.6).

6.5 Excluded information

We are defined as an agency under the GIPA Act. The GIPA Act prescribes that some information held by us, which forms part of our complaint handling, review and investigative functions relating to the Information Commissioner and Privacy Commissioner, is excluded information.

This means that there is a conclusive presumption against the release of this information unless the release of the information has been consented to. An access application for this type of excluded information is considered an invalid access application under the GIPA Act.

Disclosure log

We maintain a disclosure log under section 25 of the GIPA Act which documents the information we release in response to access applications, and that may be of interest to members of the public.

Our disclosure log provides a mechanism to further proactively release information to the public. The disclosure log can be accessed at

A regular review of our disclosure log provides a valuable opportunity to analyse data collected from across the IPC on requests for information and to identify trends and documents that could be released proactively. This allows us to update our AIG to reflect the released information. Increased disclosure of information from our disclosure log allows citizens greater opportunity to participate in our policy formulation and service delivery, and identifies trends and documents that could be released proactively.

Our Right to Information Officer

Our Right to Information Officer can be contacted on the details below:

Right to Information Officer, Information and Privacy Commission

Post: GPO Box 7011, SYDNEY NSW 2001
Phone: 1800 472 679
Business Hours: Monday to Friday
9am to 5pm (excluding public holidays)
Office: Level 17, 201 Elizabeth Street

We can be contacted through the National Relay Service (NRS) on 133 677 for anyone with a hearing or speech impairment and through the Translating and Interpreting Service (TIS) on 131 450 for anyone requiring the assistance of an interpreter.

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