If you would like to access health information or records of a deceased relative, we recommend you contact the health service provider with whom the information is being held in the first instance.
We suggest you make your request in writing. You may be asked to provide evidence that the person is deceased (such as the death certificate) and whether you are authorised to act on their behalf.
Please note, access to a third party’s health information is not guaranteed and the health service provider may have grounds to refuse. If your request is refused, the provider should give reasons for their refusal in writing. If you are dissatisfied with the decision, you have six months from becoming aware of the situation to make a complaint or seek a review.
If you would like to find out more, see our Fact sheet: How to access your health information or contact out office and our enquiries team will be able to tell you about the process.
Please note that the Information and Privacy Commission NSW (IPC) does not provide legal advice in any circumstances. If you are seeking legal advice, we suggest you contact LawAccess on 1300 888 529 or your local Community legal centre or the Law Society Solicitor Referral Service on 1800 422 713.